SpeedyFurniture.com Policies

• SpeedyFurniture.com, LLC
• 110 Market Street
• Kittanning, PA 16201

• Contact Information
• 724-954-3232
• 888-346-9215

Peace of Mind Guarantee

Even though we live in a world increasingly drawn to special order for increased selection and to save money, we understand some still worry they may not like their choice. For that reason Speedy Furniture guarantees you'll love your selection or we'll order you something of equal or greater value to replace it because we want to save you money AND make your furniture purchase a worry-free experience! Guarantee is applicable when order is paid in full and notification is received within 24 hours of customers receipt of merchandise. Delivery cost excluded. Speedy Furniture reserves the right to exclude certain items from this guarantee.

Cancellation Policy

Most all our products are custom ordered for our valuable customers.

As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence SpeedyFurniture.com and its respective customer become financially obligated to purchase and pay for the ordered product. We at SpeedyFurniture.com try to remain the most customer friendly furniture website on the internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already been prepared, reserved or allocated for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale by SpeedyFurniture.com" . By checking this box you agree to accept in full all terms and conditions listed on SpeedyFurniture.com including our Cancellation Policy and such acceptance will be in lieu of customer's legal signature. A fee will apply to any credit card cancellation.

Purchases made on the Speedy Furniture Pre-Payment Plan are not subject to cancelation after 50% deposit has been received. Cancellations prior to 50% deposit being received are accepted, but any deposit amount paid to date is nonrefundable and may be applied to other merchandise.

Return Policy

If the order has arrived but you do not want to accept it for any reason you have 30 days after delivery to declare it. Please call us at 888-346-9215 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by SpeedyFurniture.com. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.

Occasionally some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are sometimes incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 888-346-9215.

Damaged Items

SpeedyFurniture.com contracts delivery companies that are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at 888-346-9215 and e-mail the photographs of damages to support@speedyfurniture.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.